Returns and Shipping

Please read the following terms and conditions before making any purchase from Betony and Sage.



  • If you are unhappy with your product, please let me know. Unused items can be returned within 7 days of receiving your purchase. I do not accept general returns*.
  • If you have a problem with your purchased product, I will deal with you on a case to case basis, the outcome and decision of the issue will be made under my discretion. Please write to me within 14 days of receiving your purchase, email me at:​ 

  •  The buyer is responsible for any additional costs that need to be paid, after initial point of purchase. 

  •  Sale items, instagram purchases and custom orders are all completely final.

  • Any products that I agree to be returned or exchanged must be in PERFECT condition. This means no wear and tear, no dirt markings, stains, smells, bumps or bruises. If the product does not meet these guidelines and I receive it in a worsened condition from the time your order was initially sent, I have the right to decline your refund or exchange.

  • I am not accountable for neglect  of care for your purchased product and no returns or exchanges will be accepted on this basis. Please follow the care instructions when burning candles and smudge sticks, instructions are available at point of purchase and are printed on your goods. 

  • Please contact me for the return address.

* "General"  here meaning products being returned because:

  1. You change your mind

  2. You decided you didn't like it

  3. You made a mistake 

  4. The size was different from expected 

  5. The colour was not what you expected

(Please make sure you are certain upon buying a product and have checked all the  photos and provided information on colours, dimensions, prices etc before making a purchase!)


  • All parcels will be sent out through via Royal Mail or with Hermes depending on where your parcel is being sent. Standard UK shipping is £3.10 and items are sent via second class post, items will take between 3-5 working days to reach you. If you require faster shipping, please choose the shipping upgrade. 

  • Processing time differs between products. Ready to ship items will be sent out within 3-5 working days of the confirmed purchase.

  • Made to order items will be sent out within 14 working days. Please bare in mind, the larger the product you order, the longer the processing time will be, if you are concerned about the time and would like an accurate estimation, please contact me via email at:

  • Estimated Shipping times are as follows:

  • UK : 3-5 business days

  • Europe: 1-2 weeks

  • US : 1-2 weeks

* These are rough, approximated estimates of shipping times and are not to be fully relied upon. Sometimes your order will arrive to you earlier or later than the estimated times above. Please refer to the tracking services provided to keep an eye on your orders whereabouts. 


  • Shipping costs vary between items and countries. Please double check your order at the checkout before you click to purchase. Postage fees to each country for each individual item will be calculated automatically and displayed on the screen before you make the final purchase.

  • Any lost or damaged items due to the postal service is  not my responsibility. However, please do not hesitate to contact me if something does happen to your order so we can sort it out together. This is under my full discretion.




  • Customers are fully responsible for any additional customs and import taxes that may be applied. I advise you to check the duty and customs fees for your country before you make your purchase.

  • Any delays due to customs are not under my responsibility. If you are having trouble with taxes and customs, I advise you to contact them directly.

  • If you refuse to pay the duties and the package is returned to me, any incurred fees will be charged.